Effective Date: January 1, 2025
Furnace Pros Idaho respects your privacy. When you call us for furnace repair or visit our website, you share information with us - and we take that seriously. This Privacy Policy explains what we collect, how we use it, and the choices you have. If you ever have questions, just call us at (833) 588-3865.
Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, and service address when you call, fill out a form, or book a furnace repair.
We also collect details about your home and heating system - like the type of furnace you have, symptoms you're seeing, and access notes for our technicians.
When you browse our website, we automatically collect some technical data: your IP address, browser type, device type, pages you visit, and how long you stay. This helps us understand what's working and what isn't.
How We Use Information
We use your information to schedule and perform furnace repair services, send appointment reminders, and follow up after a visit to make sure everything is working the way it should.
We use your contact details to answer questions, provide estimates, and keep you updated on the status of your repair. If you opt in, we may send occasional maintenance tips or seasonal reminders.
We also use aggregated website data to improve our site, our services, and the way we communicate with customers like you.
Cookies and Tracking
Our website uses cookies - small text files stored on your device - to remember your preferences and understand how you move through our site.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly, but you can still call us at (833) 588-3865 to book service.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to see how visitors find and use our website. These tools collect anonymous data such as page views, session duration, and referral sources.
We may also use third-party scheduling or communication platforms to manage appointments and send text or email updates. These providers only access the information needed to perform their specific function.
Data Sharing and Disclosure
We do not sell your personal information. Ever.
We share information only with trusted service providers who help us run our business - like scheduling software, payment processors, or analytics partners. They are required to keep your data confidential.
We may disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. In those cases, we share only what is necessary.
Data Retention
We keep your personal information for as long as needed to provide services, maintain your service history, and meet legal or accounting requirements.
When information is no longer needed, we securely delete or anonymize it. If you ask us to delete your data, we will do so unless we are required to keep it by law.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse.
No method of transmission over the internet is 100% secure, but we work hard to protect your data. If you have concerns, call us at (833) 588-3865 and we'll address them.
User Rights
You have the right to request access to the personal information we hold about you, ask for corrections, or request deletion.
You can also opt out of marketing communications at any time by replying STOP to a text, clicking unsubscribe in an email, or calling us directly.
To exercise any of these rights, contact us using the details at the bottom of this page. We'll respond promptly.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll post the new version on this page with a new effective date.
We encourage you to review this page periodically. Your continued use of our website or services after changes are posted means you accept the updated policy.